Job Description

Join our dynamic customer support team as a Support Consultant! You'll be instrumental in ensuring our ERP system customers receive exceptional service, playing a key role in finding the solutions for the ERP functional issues, managing the resolutions of technical issues, collaborating with cross-functional teams, ensuring effective communication between internal and external stakeholders, and optimizing processes to enhance the overall support experience. If you're passionate about problem-solving and collaboration, we want to hear from you.

Key Responsibilities

• Manage escalated ERP-related issues, collaborating with technical teams to ensure timely resolution and minimal disruption to business operations.
• Analyze and troubleshoot complex functional and system issues, identify root causes, and implement solutions.
• Efficiently troubleshoot and resolve ERP system-related issues, ensuring all client Service Level Agreements (SLAs) are met.
• Interact with software providers and vendors to coordinate functional and technical support, troubleshoot issues.
• Conduct in-depth analysis of reported issues, including root cause analysis, to identify underlying problems and prevent recurrence.
• Collaborate with technical teams to troubleshoot and resolve complex problems, applying in-depth knowledge of the ERP system's functionalities.
• Develop and deliver training materials and sessions for end-users on ERP functionalities and new features.
• Participate in testing enhancements, and system upgrades to ensure functional integrity and alignment with client requirements.
• Serve as the primary functional point of contact for clients, build strong, trusted relationship.
• Proactively communicate status updates, manage expectations, and ensure client satisfaction throughout the support lifecycle.
• Understand client business processes and challenges to provide tailored solutions and recommendations.
• Work closely with project teams, technical consultants, and sales teams to ensure seamless handovers from implementation to support, and to identify potential upsell opportunities.
• Ensure a high level of customer satisfaction by delivering timely and effective support services.
• Ability to work closely with peers and users to deliver optimum service.
• Ability and willingness to participate in a mandatory standby rotation to provide support on weekends and public holidays.

Job Requirements

• Bachelor's degree in computer science, information technology, or related field (or equivalent experience).
• Requires a minimum of two years of experience in supporting ERP-related field.
• Demonstrate proficiency in administration and communication skills, including excellent verbal and written communication skills.
• Profound understanding of ERP systems and their core modules.
• LCCI Level II or equivalent accounting knowledge is an advantage.
• Strong analytical, problem-solving, and critical thinking abilities, with a keen eye for detail.
• Experience with ticketing systems.
• Customer-focused mindset with a strong commitment to delivering exceptional service.
• Ability to work independently, prioritize tasks, and manage multiple client engagements simultaneously.
• Technical proficiency in software and technology troubleshooting.
• Exceptional communication in English/Burmese and interpersonal skills.
• Experience with customer relationship management.
• Confidence and ability to understand and navigate new technology quickly.
• Ability to multi-task and manage time effectively.

Job Description

As a ERP Consultant, you will be responsible for providing expert guidance and support to clients in the selection, implementation, and optimization of  ERP solutions. You will work closely with clients to understand their business processes, identify areas for improvement, and ensure successful ERP system integration. Your role will involve collaborating with cross-functional teams, conducting training sessions, and providing ongoing support to ensure clients achieve their business objectives.

• Gaining and maintaining a very high level of functional knowledge of ERP and all of its related technologies and products to add value to our organisation and our clients’ businesses
• Assist Project Managers to execute in project management
• Conduct requirement gathering and document the required scopes
• Working on implementation projects and functionality enhancements to existing systems and upgrade projects
• Working with the services delivery management team to continually improve our delivery processes to customers
• Working closely with other consultants as part of the delivery team
• Assisting the presales team with detailed functional proposals and demonstrations of the system
• Achievement of personal and team-based utilisation and commercial targets in line with our business strategy and vision
• You need to be highly organized with a pragmatic and commercial approach
• Excellent administrative and communication skills
• Onsite/Remote flexible working
• Collaborate with clients to assess their business needs and requirements for ERP solutions.
• Lead the implementation of  ERP systems, ensuring alignment with client objectives and industry best practices.
• Conduct gap analysis and process mapping to identify areas for improvement and optimization.
• Configure and customize ERP software to meet client specifications and enhance functionality.
• Provide training and support to end-users, ensuring they are proficient in using the ERP system.
• Develop and maintain documentation, including user manuals, training materials, and system specifications.
• Monitor project progress, manage timelines, and ensure deliverables are met within budget.
• Troubleshoot and resolve issues related to ERP systems, providing timely solutions to clients.
• Stay updated on industry trends, emerging technologies, and best practices in ERP solutions.

Working Relationships

Work in partnership with:

• Management team
• Project teams
• Operational and Commercial team
• External clients

  Job Requirements

• Bachelor's degree in computer science, business, or a related field
• At least three years of proven experience as consultant
• Excellent knowledge on ERP software.
• Knowledge of Finance/Warehouse Management System and/or production is an advantage.
• Conduct Customer Workshops, gather Business Requirements, Solution Design using best practice and industry standards.
• A sound working knowledge of the basic principles of accountancy.
• A sound working knowledge of international standards of best practice in the context of business process workflow.
• Project management tools and methodologies will be added value
• LCCI Level III or equivalent accounting knowledge is an advantage
• Our Leadership Behaviours describe the high standards we should expect of ourselves and colleagues at Vanguard.  These behaviours are a key part of how we deliver successfully in our roles
• This role is at the level of ‘Leader of Self’, which is about self-awareness and self-management, and our individual contribution to the team.

• Create marketing materials such as creative designs, presentations, case studies, and brochures to support our services.

• Assist in executing brand strategies and developing compelling narratives, content, and communication strategies.

• Create engaging content and write compelling copy.

• Manage digital marketing campaigns across multiple channels, including email, social media, events, and paid search.

• Collaborate with the agency team to optimize our website for lead generation and search engine optimization (SEO).

• Plan, organize, and execute marketing events and webinars, coordinating with both internal and external stakeholders.

• Manage and track marketing analytics, reporting on key performance indicators (KPIs).

• Work with internal subject matter experts to create thought leadership content, such as blog posts and industry reports.

• Build and manage account-based marketing and technical tools to support the sales pipeline process.

• Collaborate with strategic partners to ensure that our marketing channels are efficient and profitable.

Knowledge and Qualifications:

• Bachelor's degree in Marketing or a related field.

• 2 to 3 years of experience in a similar marketing role.

• Strong communication and interpersonal skills.

• Proficient in Microsoft Office, Google Analytics, content management systems (CMS), and design software.

• Excellent written and verbal communication skills, with experience in creating compelling content for various channels.

• Knowledge of digital marketing tools and strategies, including email marketing, social media, and paid search.

• Familiarity with SEO (Search Engine Optimization) and SEM (Search Engine Marketing) is a plus.

• Ability to produce creative content.

• Proficient in Business English.

• Capable of working in a fast-paced, deadline-driven environment.

• Detail-oriented with excellent organizational and project management skills.

• Strong research, analytical, problem-solving, and interpersonal communication skills, along with a solid reporting system.

• Demonstrated ability to take initiative and lead projects or initiatives.

• Our Leadership Behaviours describe the high standards we should expect of ourselves and our colleagues at Vanguard. These behaviours are a key part of how we deliver success in our roles.
  
  
  
  

• Report to the Managing Director and Directors, serving as a point of contact for multiple key business stakeholders.
• Provide financial analysis through preparing monthly management reports and business process optimization.
• Prepare monthly, quarterly, and annual budget and management reports, including variance analysis and commentaries.
• Conduct detailed analysis of business performance, including revenue, margin, and cost analysis.
• Assist in the preparation and management of annual budgets and forecasts.
• Support the development and implementation of financial systems, processes, and controls.
• Provide advice on financial planning, risk management, and profitability enhancements.
• Collaborate with different teams to provide financial insights and recommendations for business decisions.
• Conduct a cost-benefit analysis for business initiatives and projects.
• Participate in strategic data analysis, research, and modelling for senior company leadership.
• Ensure compliance with all statutory requirements relating to financial control, financial management, and accounting.
• Oversee the development of budgets, monitoring revenue and expenditure, and allocating costs.
• Undertake analyses and prepare briefings and business advice to managers and staff on trends, developments, and issues in the business.
• Undertake a range of business processes as they relate to human resource management, asset and contract management, and information systems.
• Actively participate in team projects and liaise with other business management staff.
• Maintain ownership of the ERP system.

Knowledge and Qualifications:

• Minimum 5 years of experience in financial and administrative management

• Bachelor’s Degree in Accounting, Finance or a relevant field is a must
• Additional certification (CPA or ACCA) is a plus.

• Strong financial management skills

• ERP and Financial Systems experience

• Fluent English with excellent writing and verbal communication skills

• Strong organizational and leadership skills

• Ability to work accurately with close attention to detail

• Excellent interpersonal skills to facilitate interaction with the workforce

• Excellent analytical, decision-making, and strategic planning skills

• Proficient in Microsoft Office Suite (especially Excel), with experience in financial software and databases

• Ability to present complex data in comprehensible ways

• Strong communication and presentation skills

• Ability to work independently and as part of a team

• High level of integrity and dependability with a strong sense of urgency and results-orientation