Our Job Offers

 Job Description

Join our dynamic customer support team as a Support Consultant! You'll be instrumental in ensuring our ERP system customers receive exceptional service, playing a key role in finding the solutions for the ERP functional issues, managing the resolutions of technical issues, collaborating with cross-functional teams, ensuring effective communication between internal and external stakeholders, and optimizing processes to enhance the overall support experience. If you're passionate about problem-solving and collaboration, we want to hear from you.

Key Responsibilities

• Manage escalated ERP-related issues, collaborating with technical teams to ensure timely resolution and minimal disruption to business operations.
• Analyze and troubleshoot complex functional and system issues, identify root causes, and implement solutions.
• Efficiently troubleshoot and resolve ERP system-related issues, ensuring all client Service Level Agreements (SLAs) are met.
• Interact with software providers and vendors to coordinate functional and technical support, troubleshoot issues.
• Conduct in-depth analysis of reported issues, including root cause analysis, to identify underlying problems and prevent recurrence.
• Collaborate with technical teams to troubleshoot and resolve complex problems, applying in-depth knowledge of the ERP system's functionalities.
• Develop and deliver training materials and sessions for end-users on ERP functionalities and new features.
• Participate in testing enhancements, and system upgrades to ensure functional integrity and alignment with client requirements.
• Serve as the primary functional point of contact for clients, build strong, trusted relationship.
• Proactively communicate status updates, manage expectations, and ensure client satisfaction throughout the support lifecycle.
• Understand client business processes and challenges to provide tailored solutions and recommendations.
• Work closely with project teams, technical consultants, and sales teams to ensure seamless handovers from implementation to support, and to identify potential upsell opportunities.
• Ensure a high level of customer satisfaction by delivering timely and effective support services.
• Ability to work closely with peers and users to deliver optimum service.
• Ability and willingness to participate in a mandatory standby rotation to provide support on weekends and public holidays.

Job Requirements

• Bachelor's degree in computer science, information technology, or related field (or equivalent experience).
• Requires a minimum of two years of experience in supporting ERP-related field.
• Demonstrate proficiency in administration and communication skills, including excellent verbal and written communication skills.
• Profound understanding of ERP systems and their core modules.
• LCCI Level II or equivalent accounting knowledge is an advantage.
• Strong analytical, problem-solving, and critical thinking abilities, with a keen eye for detail.
• Experience with ticketing systems.
• Customer-focused mindset with a strong commitment to delivering exceptional service.
• Ability to work independently, prioritize tasks, and manage multiple client engagements simultaneously.
• Technical proficiency in software and technology troubleshooting.
• Exceptional communication in English/Burmese and interpersonal skills.
• Experience with customer relationship management.
• Confidence and ability to understand and navigate new technology quickly.
• Ability to multi-task and manage time effectively.

Job Description

As an ERP Consultant, you will be responsible for providing expert guidance and support to clients in the selection, implementation, and optimisation of ERP solutions. You will work closely with clients to understand their business processes, identify areas for improvement, and ensure successful ERP system integration. Your role will involve collaborating with cross-functional teams, conducting training sessions, and providing ongoing support to ensure clients achieve their business objectives.

• Gaining and maintaining a very high level of functional knowledge of ERP and all of its related technologies and products to add value to our organisation and our clients’ businesses
• Assist Project Managers in executing project management
• Conduct requirement gathering and document the required scopes
• Working on implementation projects and functionality enhancements to existing systems and upgrade projects
• Working with the service delivery management team to continually improve our delivery processes to customers
• Working closely with other consultants as part of the delivery team
• Assisting the presales team with detailed functional proposals and demonstrations of the system
• Achievement of personal and team-based utilisation and commercial targets in line with our business strategy and vision
• You need to be highly organised with a pragmatic and commercial approach
• Excellent administrative and communication skills
• Collaborate with clients to assess their business needs and requirements for ERP solutions.
• Lead the implementation of  ERP systems, ensuring alignment with client objectives and industry best practices.
• Conduct gap analysis and process mapping to identify areas for improvement and optimisation.
• Configure and customise ERP software to meet client specifications and enhance functionality.
• Provide training and support to end users, ensuring they are proficient with the ERP system.
• Develop and maintain documentation, including user manuals, training materials, and system specifications.
• Monitor project progress, manage timelines, and ensure deliverables are met within budget.
• Troubleshoot and resolve issues related to ERP systems, providing timely solutions to clients.
• Stay updated on industry trends, emerging technologies, and best practices in ERP solutions.

Working Relationships

Work in partnership with:

• Management team
• Project teams
• Operational and Commercial team
• External clients

  Job Requirements

• Bachelor's degree in computer science, business, or a related field
• At least three years of proven experience as a consultant
• Excellent knowledge of ERP software.
• Knowledge of Finance/Warehouse Management System and/or production is an advantage.
• Conduct Customer Workshops, gather Business Requirements, and Solution Design using best practices and industry standards.
• A sound working knowledge of the basic principles of accountancy.
• A sound working knowledge of international standards of best practice in the context of business process workflow.
• Project management tools and methodologies will be added value
• Our Leadership Behaviours describe the high standards we should expect of ourselves and colleagues at Vanguard.  These behaviours are a key part of how we deliver successfully in our roles
• This role is at the level of ‘Leader of Self’, which is about self-awareness and self-management, and our individual contribution to the team.

 Technical Leadership

• Proactively evaluate emerging technologies across SAP and non-SAP platforms to identify opportunities for improving system capabilities and business solutions.
• Conduct technical analysis and design solution architectures and integration landscapes aligned with business requirements, including technology selection, APIs, authentication mechanisms, programming languages, and    system configurations.
• Design and maintain database structures, development frameworks, and coding standards to ensure scalable, secure, and maintainable software solutions.
• Design and oversee system integrations with external platforms using APIs and middleware, ensuring secure and reliable data exchange.
• Monitor and support integration operations within middleware platforms (e.g., SAP Integration Suite or custom middleware) to ensure operational stability and timely resolution of integration issues.
• Plan and implement system performance optimization, security controls, and lifecycle management to ensure reliability and scalability.
• Produce and maintain technical and functional documentation including API documentation, development specifications, user manuals, test scripts, and issue logs.
• Provide technical leadership and architectural guidance to development teams, promoting best practices in system design and software development.

    Delivery Management

• Collect, analyze, and document business requirements from process owners and stakeholders.
• Analyze existing business processes and support process improvement initiatives.
• Manage and coordinate multiple projects simultaneously, ensuring delivery within agreed scope, timelines, and budget.
• Plan and organize project tasks, schedules, and resource allocation to support effective project execution.
• Communicate project progress, milestones, and deliverables to stakeholders and project participants.
• Monitor project progress, identify potential risks and issues, and implement mitigation strategies.
• Manage client expectations and stakeholder relationships throughout project phases to ensure successful delivery.

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related fields.
• Strong ability to analyze business requirements and translate them into technical solutions and system designs.
• Solid understanding of enterprise resource planning (ERP) systems and enterprise application architecture.
• Promotes strong quality assurance practices, including unit testing, integration testing, and user acceptance testing support.
• Results-driven and able to manage multiple priorities and deadlines in a consulting environment
• 3-5 years of experience in system implementation, software development, or technical project delivery
• Experience with enterprise system architecture and system integration
• Experience with API-based integration and middleware platforms (e.g., SAP Integration Suite)
• Strong understanding of software development lifecycle and system implementation
• Strong stakeholder communication and consulting skills
• Our Leadership Behaviors describe the high standards we should expect of ourselves and colleagues at Vanguard. These behaviors are a key part of how we deliver successfully in our roles
• This role is at the level of ‘Leader of Self’, which is about self-awareness and self- management, and our individual contribution to theteam